Risk-Free Shopping Experience
Happy customers are our number one priority and we take customer issues seriously. That's why we offer a risk-free, 30-day customer satisfaction guarantee. We stand behind the quality of our plants and each one is carefully packaged to ensure it arrives in great condition. Nevertheless, we understand that unexpected events can sometimes occur and these are outside our control. Your satisfaction and confidence in us matter, and we’re here to resolve these issues quickly if your order doesn’t arrive as expected.
How Our Guarantee Works
We want your purchase to be worry-free, so if any of the following issues arise with your plant within 30 days of delivery, you’re eligible for our guarantee:
- Damaged Plants: If your plant arrives visibly damaged from shipping and is deemed unrecoverable or later dies.
- Dead or Sick Plants: If your plant is not in good health upon arrival or appears unwell within the first 30 days.
- Incorrect Item: If you received the wrong plant or product.
How Issues are Resolved
If your claim meets our criteria, you’ll have the choice to:
- Receive a Free Replacement: We’ll send a new plant to replace the one that didn’t meet expectations.
- Request a Full Refund: We’ll return the full amount you paid for the plant, no questions asked.
How to File a Claim
- Contact Us: Use the File a Claim button below to report the issue. Please have your order number handy.
- Provide Photos: For quick processing, attach a photo showing the issue with the plant.
- Choose Your Resolution: Let us know if you’d like a replacement or a refund.
We want you to feel confident in your decision to shop with us, knowing that every plant is backed by our satisfaction guarantee.